Frequently Asked Questions

From time to time, we compile some of the most frequently asked questions from our current clients. We have organized those questions into the following categories:


If I install hurricane impact-resistant windows and doors in my house, do I obtain insurance premium discounts?

Yes, absolutely. In order to obtain the discounts or credits, all of the house openings must be protected. Homeowners with questions about mitigation should contact their insurance agents to make sure they are receiving proper credit for any steps taken to strengthen their home. Citizen offers premium discounts to those policyholders who show proof of risk mitigation alternatives. According to Florida statute 627.0629 regarding residential property insurance, all insurance companies that provide homeowner's insurance to residents in Florida must offer some type of discount for dwellings that have an effective windstorm protective system installed.

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What is the main assembly difference between a standard-glass (single glazed) and a hurricane impact-resistant window?

Impact windows and doors main design characteristics are the shatter-resistant glass securely fastened to a heavy duty aluminum frame. The impact-resistant glazing consists of two layers of annealed or tempered glass bonded to an intermediate layer of a shatter-proof membrane. This membrane is typically made of Polyvinyl Butyral (PVB), a plastic film which varies from .015 to .090 inches in thickness, depending on the design pressures needed. If the outer glass breaks, the shattered pieces will adhere to the PVB film. In contrast, standard-glass windows are made of standard float glass that, when broken, will fracture in large sharp shards.

Why are high-impact windows (or any other impact protection system) so important to maintaining the structural integrity of the roof of a property?

Windows play a crucial role in maintaining the building envelope of a structure. A broken window can easily be the trigger for a massive destruction of a structure during sustained hurricane forces. When high-speed winds enter a house, they create a significant difference in inside/outside air pressure. When this difference occurs, the structure is most likely to lose its roof in order to provide a way out to the sustained pressure. It is widely known now that when a structure loses a window and allows for a point of entry to the wind, massive destruction will follow.

Do hurricane windows and doors come in different glass colors?

Yes, hurricane windows and doors are available in a variety of color tints, including gray, bronze, blue and green.

Can impact windows help improve energy efficiency in my house?

Yes, absolutely. Impact windows and doors can be configured to have low emissivity glass (commonly known as LowE glass) to significantly improve energy efficiency. With the current LowE glass technology, a homeowners can obtain high levels of year-round comfort while achieving important energy savings. The latest LowE glasses, including PPG's SolarBan 70XL or Cardinal's LoWE 366, deliver the ideal balance between solar control and high visibility. This balance represents a great feature. In the past, visibility was really compromised in order to obtain high levels of solar-generated heat transfer into the house. When ordering your windows and doors, homeowners have the option to include these special glasses in their impact windows and/or doors.

What is the U-Factor?

The U-factor is a measure of how well the window or door keeps heat inside the structure or home. For homeonwer's understanding, the lower the U-factor, the greater a window's resistance to heat flow and the better its insulating properties. Hence, the lower the U-factor, the better is the window/door assembly in blocking the heat transfer. Miami residents should know that low U-factors are most important in heating dominated climates, that is, in northern regions with cold weather. Although a low U-factor is beneficial in cooling dominated climates like South Florida, a low Solar Heat Gain Coefficient value is a much desirable feature to have in the impact windows and doors.

What is the Solar Heat Gain Coefficient?

The Solar Heat Gain Coefficient (SHGC) represents the amount of heat going into a house. The lower the number, the less heat penetrates the house. When a home is primarily air conditioned, the SHGC value is the correct rating to inquire about. Hurricane impact-resistant windows or doors with clear glass feature a SHGC of 0.72, while Bronze and Gray glass hold a 0.55 and 0.56 SHGC value, respectively. These values can be lowered to less than 0.30 when using a LowE glass, such as the SolarBan 70XL, SolarBan 60 or LowE 366.

Do impact-resistant windows and doors provide good Ultra-Violet protection?

Ultra-Violet (UV) beams, a portion of the solar spectrum not visible to the human eye, causes fabric to fade over time. When comparing UV readings, it is important to know that the lower the percentage, the more UV is being blocked. For example, a 0% U-V value means 100% blocking. Clear, gray and bronze impact-resistant windows and doors provide 100% protection, that is, 0% U-V penetration.

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How can I make sure that the windows or doors that I am purchasing are in fact impact-resistant products?

For a window or door system to be considered impact-resistant certified, it must meet testing standards set forth by the American Society for Testing and Materials (ASTM). One of the most rigorous requirements comes from the Florida Building Code which, given the increase in frequency and strength of hurricanes in recent years, has incorporated many of the lessons learned from prior hurricane-driven disasters. The Florida Building Code, for example, requires that every exterior opening in a structure be protected against wind-borne debris. This protection can be accomplished by either storm shutters or by impact-resistant windows and doors. To learn whether a product is considered impact resistant, ask your window dealer for a copy of the Notice of Acceptance (NOA) issued by Miami-Dade County. The NOA is the document issued by the County which provides specific information, including dimensions, parts, materials, accessories and installation guidelines, about the particular product in question. The NOA certifies whether the product has passed the impact-resistant test. This product also sets forth an expiration date until which the approval has been issued for. NOAs can be downloaded at the Miami-Dade County's website.

I read a NOA and saw two different types of impact-resistant windows. There is the small missile and the large missile. What is the difference between the two?

The test for large missiles consists of firing, from a cannon, a six-foot, 9-pound 2x4 piece of lumber at the window system at 50 feet per second. Basically, the window system must remain intact after the lumber makes impact against the window glazing. The small missiles test, on the other hand, exposes the window system to a variety of impacts with 30 pieces of roof gravel at approximately 80 feet per second.

What are the wind load calculations?

Wind load refers to the forces or pressures exerted on a structure and the components comprising the structure (i.e., garage doors, entry doors and windows) due to wind. Wind-load pressures are displayed in positive and negative numbers because wind pressures are assumed to act both toward and away from a building surface. When the forces act toward the structure, they are categorized as positive pressures. On the other hand, when wind pressures act away from the structure, they are labeled as negative pressures. Impact-resistant windows and doors are tested for both pressures, negatives and positives. The NOAs show detailed wind-load pressures for each window dimension that passed the test. Wind-load calculations refer to the both negative and positive pressures that structural engineers will calculate for us in order to cost-efficiently design a glazing solution for a specific property or structure. Without the wind load calculations, we don't know with certainty if the window meets and exceeds the potential wind forces during a hurricane.

Are garage doors tested for impact-resistant compliance?

Yes, absolutely. Garage doors typically account for the largest opening in a building and are a critical component to the structural integrity of the building's envelope. As a result, the building code is very specific about rating garage doors.

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Are impact-resistant windows and doors very expensive in comparison with other alternatives?

The answer to this question might be surprising to you, but different studies have found that impact-resistant windows and doors can be less expensive than other hurricane protection alternatives. A new study published by Ducker Research, a Bloomfield Hill, Minnesota-based research company, compared prices of aluminum double-hung windows and the results were as follows:

Based on the numbers above, the impact-resistant window can cost only $134 more than a non impact with a storm panel. If the costs of pre-storm preparation are factored in over a busy hurricane season, then impact-resistant windows will prove more economical. In addition, if we consider other important features provided by impact-resistant windows, such as passive protection, noise reduction, UV blocking and increased security, we find that having impact-resistant glass is a much more beneficial option.

Please check our Impact Window Cost section.

It is important to highlight that the costs outlined above are for the product only. For a complete proposal and impact windows cost, please call us at (305) 328-9138  to prepare a detailed quote that includes engineering, permit expediting and professional installation.

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What does egress mean and why is it relevant to my window replacement job?

Egress is a way of escape out of building structure in case of emergency. Egress is an important requirement that we must meet when helping our clients choose the desired configuration and window style. In certain conditions, the window of prefered choice cannot be specified for the opening in question because it does not meet egress. It is part of our scope of work to advise clients of the special requirement. For a more detailed explanation of the egress criteria, please read our post about Egress and Fall Protection building code requirements.

Meeting Egress and Fall Protection Code Part I Video
Meeting Egress and Fall Protection Code Part II Video


What happens to the window sills that I currently have in my house?

It depends on the condition on how the existing window was originally installed. Non-impact-resistant windows used to have a much smaller aluminum frame. So, if the window sill was installed and set directly against the old window frame, it is likely that the window must be removed in order to properly install the new window in the center of the wall. Sometimes, though, there is enough space left on the exterior side of the wall for us to install the new window at the same location as the old one and still have enough reveal on the outside.


On this video, we captured an installation condition in which we are forced to remove the existing window sill in order to install the new impact-resistant window properly.


I AM REPLACING ONLY ONE DOOR IN MY HOUSE IN MIAMI! If I am replacing only one door is my house that it is broken and corroded, do I still need to pull a permit for this work?

Yes, absolutely. Whether it is one door or one window, or the entire house, it is mandatory to apply for a a permit and meet all of the municipalities' requirements. This is a State of Florida requirement.

I am new to Miami. What is the difference between City of Miami and Miami-Dade County building departments?

City of Miami is one of the 34 registered municipalities which comprised Miami-Dade County. If your house falls under the jurisdiction of City of Miami limits, then you have to apply for a building permit with City of Miami Building Department which operates independently from what is called the Unincorporated Municipal Area (UMSA).

Does Astor Windows work throughout Miami?

Yes, we do. We work in all of the 34 registered Miami-Dade County's municipalities: Aventura, Bal Harbour, Bay Harbor Islands, Biscayne Park, Coral Gables, Cutler Bay, Doral, El Portal, Florida City, Golden Beach, Hialeah, Hialeah Gardens, Homestead, Indian Creek, Key Biscayne, Medley, Miami, Miami Beach, Miami Gardens, Miami Lakes, Miami Shores, Miami Springs, North Bay Village,North Miami, North Miami Beach, Opa-locka, Palmetto Bay, Pinecrest, South Miami, Sunny Isles Beach, Surfside, Sweetwater, Virginia Gardens and West Miami.


I am a first-time homeowner and need to purchase windows for my house. What are the characteristics that I should look into to differentiate one window contractor from another?

The answer to this question is complex, but it is a very important question. There are key categories to consider when purchasing new windows and doors from a contractor:

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